Problems with DSU’s new website to be addressed by IT department

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Even shiny and new things contain flaws.

Dixie State University’s new website was launched during spring break, and problems have already arisen.

Webmaster Rex Frisbey said the information technology department has heard complaints from users not being able to find links to myDixie, Dmail, or the faculty and staff directory. Members of the IT department are working to educate everyone on how the new site works.

Frisbey declined to comment on if there was any major flaws with the website. 

“A lot of the issues are simply content that needs to be updated or features that need to be recoded and developed due to the old [website] being out-of-date,” Frisbey said.

The new site is separated into portals organized for specific group of users: prospective students, current students, faculty and staff, and alumni and visitors.

For example, a current student can find any information he or she needs to access from the current students portal such as myDixie, Canvas and Dmail, Frisbey said.

However, everyone says this information is easy to find on the new website.

Scott Tikalsky, a junior communication major from South Jordan, said the new website was confusing at first because he couldn’t find the link to Dmail.

“Our professors tell us to check that every day, so a quick link to that is extremely important,” Tikalsky said.

Tikalsky said the website’s home page features make the university look appealing but said he feels the website is catered more to prospective students rather than current students.

“One of the major problems [DSU] faces is students leaving for other schools,” Tikalsky said. “So I believe the school should do everything they can to get people to stay at [DSU].” 

Frisbey said the IT department has set up a work order system with lists of flawed items that they have found or received through the feedback tab on the website.

“The issues are separated by priority, and our whole team is able to work on the issues, so it isn’t dependent on one person to fix them all,” Frisbey said.